WARNING: Vaping products contain nicotine, a highly addictive chemical. - Health Canada

FAQs

General Questions

Griffin Distribution is a leading Canadian wholesale distributor of vape products. We offer a wide range of high-quality vape devices, e-liquids, and accessories at competitive prices.

We are located at 220 Bayview Dr, Barrie, ON L4N 4Y8, Canada.

We are open from Monday to Saturday, 8:00 AM to 8:00 PM.

Ordering and Payments

To place an order, simply browse our product catalog, add items to your cart, and proceed to checkout. Please note that you must be signed in to view prices and complete a purchase.

We accept email money transfer via Interact only, cheques, or wire transfers.

No, our pricing is only available to registered users. Please create an account or sign in to access our wholesale prices.

Yes, we offer special pricing for bulk orders. Please contact our sales team for more details on bulk pricing

Shipping and Delivery

We ship across Canada, including major cities and remote areas. We partner with reliable shipping carriers to ensure timely delivery.

Orders are typically processed within 1-2 business days. Delivery times vary depending on your location, but you can expect your order within 3-7 business days.

Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your shipment through our carrier’s website.

Shipping costs vary based on the size and weight of your order, as well as your location. You can view shipping costs at checkout before completing your purchase.

Returns and Warranties

We offer a hassle-free return process for products returned within 30 days of purchase. Please visit our Return Policy page for more details.


To initiate a return, please contact our customer service team at info@griffindistribution.ca with your order details, and we will guide you through the process.

Yes, most of our products come with a 90-day warranty. If you encounter any issues, please contact us, and we will handle the warranty claim directly with the manufacturer.

Account Management

To create an account, click on the “Sign Up” button at the top of our website and fill out the required information. Once your account is created, you can view prices and place orders.

If you forgot your password, click on the “Forgot Your Password?” link on the sign-in page. Follow the instructions to reset your password via email.

You can update your account information, including your email address, password, and shipping addresses, by logging into your account and navigating to the “Account Details” section.

To view your order history, log into your account and go to the “Order History” section. Here, you can view past orders, track shipments, and manage returns.

Wholesale and Partnerships

Yes, we specialize in wholesale distribution. To apply for a wholesale account, please contact us at sales@griffindistribution.ca.


If you’re interested in becoming a distributor of Griffin Distribution products, please reach out to our sales team at sales@griffindistribution.ca for more information.

Still Got Questions?

Contact Us

If you have any other questions that are not covered here, please feel free to contact our customer service team:

EMAIL

info@griffindistribution.ca

PHONE

416-759-2942